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"This has become my favorite room/hotel. The jetted tub is beyond amazing. Just a suggestion you could add small bottles of bubble bath in the jetted rooms. Will be back very soon. I stayed in the room 3 times now. "

"There was no hair dryer. The woman at the front desk was LESS than friendly, but she was efficient. The room was clean, but lacked things like a bag for dirty clothes, enough soap, etc. "

"Great location close to great food and tourist attractions. A very unique hotel. I will definitely stay here again"

"Check in was sub par. No information given such as breakfast time and location, check out time, and WiFi. I felt like I was being annoying to the staff member when I was asking for clarification on this. "

"We have to push to get room cleaned I am a Platinum member yet I had to request benefits that in the past were readily provided "

"Hotel had terrible smell on floor 2. Tv didn’t work. Telephone did not work. Several outlets did not work. They tried to fix TV but could not!"

"It was good no pest ,people or insects.. would stay again in future "

"Clean and easy to get everywhere "

"We loved the historic nature of the hotel and its proximity to everything we wanted to see in Richmond. Staff was very friendly and Annabelle the cat was a hit with my daughter. I wanted to love everything about the experience but the condition of the hotel was a bit disappointing. There were unpatched holes in the walls and dirty/uneven wallpaper in the room. There were also several areas of the hotel that showed signs of work in progress with plywood propped on walls and a ceiling panel lying on the floor. The guest chair in our room was broken and unsafe to sit in. We would love to try staying here in the future but I hope they give some much needed TLC to the rooms and space. "